Refund policy

Refunds and store credits are not offered in the following circumstances:

- Change of mind: Deciding not to wear the garment or not liking how it looks on after it has been prepared and the service fulfilled.

- Fit or sizing issues: Fit varies from person to person, and may differ in length, proportions, or overall appearance when worn. We do offer try ons but it is the customers responsibility to ensure sizing prior to booking. No refunds or store credits will be given for fit or sizing issues.

- Orders already processed: Once the garment has been packed for postage or collection we are unable to process a cancellation.

-              Normal rental garment wear: Minor flaws or signs of wear that fall within the expected condition of a rental garment.

- Late orders: Bookings places less than 3 working days before the rental start date, or after Wednesday 12pm for a weekend hire, are not offered refunds or store credits. These late orders are places at the customers own risk, and no refund or store credit will be issued if delivery is delayed or unsuccessful.

- Try-ons not available: If we are unable to facilitate a try-on prior to your event date due to existing bookings, you will not receive a refund for sizing, fit, or change of mind issues.

Refunds are only provided where we determine we are at fault. This is assessment at our discretion, and we take integrity and fairness seriously in all cases.

There will be NO CASH REFUNDS